Level 3 Physical Intervention

The HABC Level 3 Award in the Delivery of Conflict Management Training (QCF) is designed for trainers who want to deliver scenario-based conflict management training.

The qualification is relevant across many sectors, particularly for those delivering training in customer-facing roles. It also meets the Security Industry Authority (SIA) requirements for delivering licence-to-practice qualifications that include conflict management training. More details: SIA Training Provider Qualifications

Entry requirements

• Advised: minimum Level 2 literacy.
• A suitable teaching/training qualification (Level 3 PTLLS or equivalent). This can be incorporated into the course – ask for details when booking.

Qualification structure

This qualification has two mandatory units, delivered over 4 days (5 days if a teaching qualification is also required). To pass, learners must successfully complete the following:

• Unit 1 – Managing conflict in the workplace
  Assessed by a 30-question multiple-choice exam (Pass: 20/30).
• Unit 2 – Delivering scenario-based conflict management training
  Assessed by a portfolio of evidence, internally quality assured and submitted to HABC for certification.

Assessment & certification

On completion, results are provided to the Centre and certificates for successful learners are issued by HABC.

Booking & contact

To book, call Amanda on 01382 60 40 60 or 07790 112 112, or email amanda@f1train.co.uk.

Cost

£325 + VAT per person

Group discounts available on request.

Other contacts

Aberdeen 01224 51 61 71  |  Dundee 01382 60 40 60  |  Glasgow 0141 432 2018

Email: amanda@f1train.co.uk  |  claire@f1train.co.uk