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Principles of Customer Service training courses in Aberdeen, Dundee, Edinburgh& Glasgow

The training is dynamic, interactive, and really helps people learn and remember the basic principles of great customer service.

Businesses have reported:

  • Increased sales
  • Better working relationships within their teams
  • Improved customer feedback
  • Boosted motivation and satisfaction among staff
  • An increase in recommendations

The Programme we have available is as follows:

Principles of Customer Service

Your staff will learn:

  • Why customer service is such an important part of their role
  • How to make an excellent first impression and make customers feel welcome
  • How using customers’ names can help to create a good rapport, and techniques for remembering names
  • Communication skills for success
  • How to empathise with customers, and why handling their concerns is so important
  • Why listening is an essential part of the customer service process, and how to do it effectively
  • The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
  • How to ‘go the extra mile’ – including making five commitments on how they will do this in your business

This is a 1 day course and can be held at any of our training locations as well as on site. Courses are organised on demand. Minimum number required to run a course is 6 personnel with the maximum group being 15 personnel. Group discounts will be available on request. For more info please call Claire on 01382 604060 or email

Cost of Course

£110 + vat per person

Group discounts available on request.

If you would like to discuss any of this please do not hesitate to contact any of our offices.

Aberdeen 01224 51 61 71, Dundee 01382 60 40 60, Edinburgh 0131 610 9112 or Glasgow 0141 432 2018.

Alternatively, you can send an email to or