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WorldHost - Principles of Customer Service


WorldHost is a suite of customer service training programmes that covers all the essentials of service – from making a good first impression through to creating an outstanding experience to customers with disabilities, welcoming customers from different cultures, to driving sales through service and more.

The training is dynamic, interactive, and really helps people learn and remember the basic principles of great customer service.

Businesses using WorldHost have reported:

  • Increased sales
  • Better working relationships within their teams
  • Improved customer feedback
  • Boosted motivation and satisfaction among staff
  • An increase in recommendations

The Programme we have available is as follows:

Principles of Customer Service

Your staff will learn:

  • Why customer service is such an important part of their role
  • How to make an excellent first impression and make customers feel welcome
  • How using customers’ names can help to create a good rapport, and techniques for remembering names
  • Communication skills for success
  • How to empathise with customers, and why handling their concerns is so important
  • Why listening is an essential part of the customer service process, and how to do it effectively
  • The value of tourism, and the important role they play in generating revenue for your business and the wider tourism economy
  • How to ‘go the extra mile’ – including making five commitments on how they will do this in your business

This is a 1 day course and can be held at any of our training locations as well as on site. Courses are organised on demand. Minimum number required to run a course is 6 personnel with the maximum group being 15 personnel. Group discounts will be available on request. For more info please call Amanda on 01382 604060 or email amanda@f1train.co.uk

Cost of Course

£75 + vat per person

Group discounts available on request, please contact our office for more info. 

If you would like to make an enquiry about an In-House course or for any course dates that we do not have shown here on our website, please use the form below.

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