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Level 3 Award in Delivery of Conflict Management Training

The HABC Level 3 Award in the Delivery of Conflict Management Training (QCF) has been developed to meet the requirements of trainers who wish to deliver scenario-based conflict management training.

The qualification is suitable for delivery across a wide range of sectors and is of particular benefit to those delivering training in a customer-facing role. The qualification also meets the requirements of the Security Industry Authority (SIA) for those delivering the licence to practice qualifications which include scenario-based conflict management training. See below link for further details.

Entry Requirements:

It is advised that learners have a minimum of Level 2 in literacy.

Learners are required to have a suitable teaching/training qualification (Level 3 PTLLS and/or equivalent or above). This can be incorporated in to the qualification, please ask for more details when booking.

Qualification Structure

This qualification is made up of two mandatory units and is run over a 4 day period (5 days if teaching qualification is required also). Learners must successfully complete the assessments for the units to achieve the qualification. The units are as follows:

  • Unit 1: Managing conflict in the workplace when dealing with customers, service users or the public

Assessed by a 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

  • Unit 2: Delivering scenario-based conflict management training

Assessed by a portfolio of evidence.

The completed portfolio of evidence must be internally quality assured and retained by the Centre. An original Notification of Completion (NOC) Form (photocopies will not be accepted) must then be sent to HABC to request certification. Following the assessment, a list of results will be provided to the Centre contacts stating whether learners have passed or failed. Certificates for those who are successful will be dispatched for distribution by the Centre contacts.

For more information or to book please call Amanda on 01382 60 40 60 or 07790 112 112. Alternatively you can email

Cost of Course

£295 + vat per person

Group discount available on request, please contact our office for more info. 

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